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Customer Service

Good customer service is important to FWHA, and we recognize that our success depends on our ability to deliver quality service to our clients and the general public.      We value and welcome your input. If you have any concerns, observations or questions, please call our office at 817-333-3400.

Privacy Statement

The Fort Worth Housing Authority (FWHA) respects your right to privacy and will protect it when you visit our website. Here are some things you should know about how we protect your privacy.


When you send us e-mail, we won't keep or share your e-mail address with anyone outside of FWHA staff and its contractors. We'll only use your e-mail address to respond to your requests for information.

If you sign up for one of our publication mailings, we'll only send you the kinds of information you've requested. We won't maintain your name on the list or share your e-mail address with anyone outside of FWHA.

Information Collection

When you visit our website, we collect certain information about your visit that does not identify you personally. We can tell the type of computer, browser and web service you are using. We also know the date and time you visit and the pages you visit. Collecting this information helps us design the site according to your needs.

Site Security

We monitor visits to the website to identify any attempt to tamper with it. When you submit personal information using our website - for example, if you request a publication - we have systems that make sure people outside of FWHA cannot access your personal information.

We would only try to identify you personally when required to do so by a law enforcement investigation. Any information we collect for those investigations is destroyed according to federal guidelines.

Tampering with FWHA’s website is against the law. If anyone tries to tamper with it, they may be punished under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Links to Other Sites

Our website has links to many other web sites. When you go to another site, you are subject to the privacy and security policies of that site. FWHA cannot attest to the accuracy of information provided there.

Linking to a web site does not constitute an endorsement by FWHA, or any of its employees, of the sponsors of the site or the products presented on the site.

If you have any questions, please contact